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Repair Controller


  • Company: Direct Line
  • Location: Bristol
  • Closing Date: 31 October 2020
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Reasonable adjustment

If you have a disability we will try our best to make reasonable adjustments to remove any barriers to this post in the application / interview process due to a disability.

Description

The role

What we're looking for:

You will manage and coordinate the workflow of repairs within DLG Auto Services, ensuring financial, volume and quality targets are achieved, ensuring high quality repairs within company procedures to maximise customer satisfaction. The effective management of the productive and support departments, and providing the delivery of high standard of engagement, motivation and employee relations.

This will include

The management and co-ordination of productive and support staff to ensure effective workflow of repairs to meet the volume, sales, cost and customer/quality targets.
Ensuring all Blueprint/Procedural/BS10125 regulations are adhered to at all times.
Accountability for meeting and improving on customer satisfaction targets . 
Achieve and maintain and embed all "best practice" and "lean activities" as dictated by business strategy.
Achieving budget sales and cost targets weekly, monthly and annually
Ensuring all health and safety policy and procedures are followed at all times with all staff utilising safe working practises and monitor the correct use and storage of PPE.
Achieving plan departmental and site productivity by effective holiday planning, workshop loading, scheduling, motivation and performance management of the productive staff.
Apply Standard Operating Procedure in accordance with policy standards
Ensuring regular 1 to 1's and quarterly reviews are undertaken in a timely manner and ratings are correctly applied.
You would have previous experience in a similar role with the following skills/knowledge

Experience of high volume accident repair management and scheduling
Thorough understanding and experience of BS10125 regulations
Knowledge and experience of Thatcham repair methods

Who you'll be working with:

We know you've heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you'll see it in the way that we think and work, it's all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It's an indefinable "DLGness" that makes us who we are, and we'd love for you to be a part of it.

What we'll give you:

Rewarding you is important to us, that's why we'll recognise your hard work and support you give our customers every step of the way with a very competitive salary and an industry leading reward package

Our teams are always supporting their local communities and love getting involved in charity events and family days.