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Executive Director of Customer Services


  • Company: RHP
  • Location: Teddington
  • Salary: circa £130k-140k
  • Closing Date: 17 December 2021
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Reasonable adjustment

If you have a disability we will try our best to make reasonable adjustments to remove any barriers to this post in the application / interview process due to a disability.

Description

Hello. We're RHP. In a very special opportunity, we're looking for an exceptional and inspirational Executive Director Customer. This person will bring to us a blend of professional and strategic skills to lead our customer and housing services directorate and will share our passion for customer service, understand the power of technology and value the importance of putting people first.

About us 
Our aim is to provide people with a place they're proud to call home and services that make lives easier, by being the best customer service provider in the UK and an excellent employer. We own and manage around 10,000 homes across London and have plans to build more for social rent, shared ownership and the intermediate market. Our people love working for us and we've been recognised as an excellent employer through several prestigious awards, including being  awarded Investors in People Platinum status for the second time earlier this year. 

About you 
For this unique appointment, we're looking for a new executive director to champion the entire breadth of the customer agenda across the organisation. Customer service will be part of your DNA. We have extremely high aspirations when it comes to how we listen, serve and support our customers. You'll drive and embed a customer culture through every aspect of your directorate, comprising of customer experience and contact centre teams as well as the end-to-end housing management functions. The role will have a significant strategic impact in further digitising and reshaping our core services and devising new models for service delivery that take full advantage of our business transformation programme 'Rewire'. We want you to be curious when it comes to our customers and how best to listen to them.  You'll have a remit that includes directing how we gather customer insight and distilling it into clear and targeted actions. You'll have experience of working in a sector where customers matter and will also understand the importance of creating an inspiring place to work

We're committed to hiring truly inclusive leaders who encourage people to be themselves, embracing difference and celebrating the unique perspective that every individual brings.

When it comes to finding talent for RHP we value diversity in all its facets, including gender, disability, age, ethnicity, sexual orientation and identity. We are particularly interested in attracting individuals with diverse backgrounds and experience as well as a passion for working at board level within a sector with a strong purpose. When we're hiring, we look for people who share our values. We are real, we are easy to do business with and we are purposeful. 

How to apply

If you're passionate about our vision, share our ambitions, believe in our values and can bring strong leadership, customer and business credentials to our executive team, then please click Apply for further information. For a confidential conversation, please call our advising consultants at GatenbySanderson: Rosie Gunn on 0207 426 3998 or Tim Hills. We look forward to your application. 

Closing date: Friday 17th December 2021 - 5pm