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Head of Support Services

  • Company: London Councils
  • Location: London
  • Salary: £43,675 - £50,556
  • Closing Date: 1 February 2021
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Reasonable adjustment

If you have a disability we will try our best to make reasonable adjustments to remove any barriers to this post in the application / interview process due to a disability.


London Tribunals
Band D £43,675 - £50,556 per annum
Full Time 35 hours per week

London Tribunals is one of the busiest tribunals in the country, providing an independent appeals service to around 50,000 people each year. Support services are provided by London Councils, which is the Organisation representing London's 32 boroughs and the City of London.

As Head of Support Services, you will be responsible for providing the administrative support to the Environment and Traffic Adjudicators and Road User Charging Adjudicators, who consider appeals against environment, traffic and parking enforcement activity for the whole of London.

The role is based at the Tribunal Hearing Centre located in the heart of London's legal district at Chancery Exchange, Holborn. You will manage a small team supported by a wider team of contractor staff, providing a fast, efficient and quality service to the independent adjudicators, the public and enforcement authorities. Until Covid-19 restrictions are lifted, the role will require the ability to work from home. Although the role will require regular onsite presence in future, flexible and partial remote working will be possible.

We are looking for someone who has:
excellent written and oral communication skills;
a commitment to providing high quality public services;
excellent organisational and relationship management skills;
a commitment to equal opportunities;
the ability to manage and motivate in house and external contractor staff; and
experience of delivering public-facing services in a similar legal/judicial environment.

Closing date: 12 noon on Monday 1 February 2021.
Virtual Interview date: Week commencing 15 February 2021.

To apply online please visit

Alternatively, please contact 020 7332 3978 (24-hour Answer phone) quoting reference number LC769 if you experience any problems. A minicom service for the hearing impaired available on 020 7332 3732.

London Councils is committed to equality of opportunities. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the minimum criteria for the post.